Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role involves welcoming and servicing customers, managing customer flow, and addressing customer concerns.

Responsibilities

• Welcome all customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow through all systems to ensure a five-star customer experience.
• Meet all service vows, including preparing, welcoming, meeting needs, and being present for customers, adhering to operational checklists.
• Proactively address customer concerns with confidence, escalating issues as necessary.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Contribute to cash wrap behaviors and processes with accuracy, ensuring every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean and organized alterations room.
• Perform duties and tasks assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system.

Qualifications

• Excellent phone skills and problem-solving abilities.
• Ability to communicate clearly and adapt styles to suit customers.
• Physical demands include standing, walking, reaching, climbing, stooping, kneeling, crouching, twisting, bending, moving throughout the store, and performing non-selling responsibilities like using POS terminals, counting money, steaming garments, accessing computers, and handling phone calls.
• Manual dexterity to perform sewing and fitting tasks to David’s Bridal standards.
• Ability to lift and move up to 10 pounds.

Skills

• Customer service skills.
• Problem-solving abilities.
• Communication skills.
• Physical stamina and manual dexterity.

Benefits

• Comprehensive benefits package including health/dental/vision insurance, 401K program, paid vacation, sick days, holidays, and pet benefits.
• Competitive pay and a generous team member discount after the first pay period.
• Dayforce Wallet – get paid early!

Pay

Competitive hourly pay rates and team bonus.

Schedule

Minimal weekday hours required; join for weekends only.