Alterations Customer Service Representative

About the role

David’s Bridal is seeking talented Alterations Customer Service Representatives to join our dynamic team. As a key member of the Alterations department, you will be instrumental in growing our Alterations business to be 25% of our top line sales in the next 2-4 years. You will provide an exceptional customer experience, promote all alterations services, and build long-term relationships with customers.

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and concisely, adapt to suit customers by problem-solving, and resolve conflicts.
• Manage customer flow using all systems to deliver a five-star customer experience.
• Meet all service vows including preparing, welcoming, meeting needs, and being there for all customers.
• Proactively address customer concerns with confidence and escalate appropriately.
• Promote alterations services and personalization options to enhance customer experiences.
• Maintain store standards, including cleanliness, organization, promotional readiness, and store recovery.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise according to quality control guidelines.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first quality standards.
• Support cash wrap behaviors and processes transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager to address customer issues that cannot be resolved.
• Maintain a clean and well-organized alterations room.
• Perform duties and tasks as assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Self-motivated individuals with upbeat, outgoing personalities and excellent communications skills.
• Ability to multitask and handle fast-paced environments.
• Enthusiastic about helping customers find the perfect dress or career fit.

Skills

• Excellent communication and problem-solving skills.
• Customer service orientation and ability to build long-term relationships.
• Physical stamina to stand, walk, and perform manual tasks.

Benefits

• Generous employee discount after first pay period.
• Vision care supplement.
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury.
• 401K program.
• Discounts on identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet benefits.

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

Part-time positions available. Exact schedule will be discussed during the interview process.