Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, in person, and through virtual chats, using clear communication and problem-solving skills.
• Manage customer flow to ensure a smooth and efficient service experience.
• Resolve customer concerns and escalate issues as necessary, working collaboratively with leadership.
• Promote alterations services and personalization options to enhance customer satisfaction.
• Maintain a clean and organized alterations room, adhering to store standards and quality control guidelines.
• Process special orders, pick-ups, and adhere to first-quality standards for merchandise.
• Support cash wrap activities and ensure accurate transaction processing.
• Assist with inventory management and assist the Alterations Manager with customer issues.
• Perform other duties as assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is beneficial.

Qualifications

• Excellent interpersonal and communication skills, particularly over the phone and in virtual chats.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Physical stamina to stand, walk, and perform manual tasks like pressing and steaming garments.
• Attention to detail and ability to maintain high standards in customer service and inventory management.

Skills

• Customer service skills
• Inventory management
• Physical labor (pressing, steaming)
• Computer literacy (POS systems)

Benefits

• Team Member discount
• $400 bonus for every referred hire
• Competitive hourly pay rates
• Team bonus
• Early pay
• Health benefits
• Discounts on various insurance plans
• Pet insurance

Pay

Competitive hourly pay rates are offered based on experience and performance.

Schedule

Part-time schedule is required, with weekend availability preferred.