Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a combination of customer service skills, attention to detail, and the ability to handle various tasks efficiently.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear communication and problem-solving skills.
• Manage customer flow to ensure a seamless and enjoyable shopping experience.
• Resolve customer concerns and escalate issues as necessary, working closely with leadership.
• Promote alterations services and personalize offerings to enhance customer satisfaction.
• Maintain a clean and organized alterations area to ensure a positive shopping environment.
• Perform duties as assigned by the Store Manager, including inventory management and cash wrap activities.

Requirements

• A high school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store setting.
• Basic computer skills, particularly with a Point of Sale (POS) system.
• Physical stamina to stand, walk, and perform manual tasks like pressing and steaming garments.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and strong organizational skills.
• Positive attitude and willingness to learn new skills.

Skills

• Customer service skills.
• Problem-solving abilities.
• Computer literacy, especially with POS systems.
• Physical stamina and manual dexterity.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early payment.
• Generous Team Member discount.
• Health insurance options.
• Discounts for additional insurance coverage.
• Legal benefits through MetLife Hyatt Legal Plans.
• Pet insurance.

Pay

Starting rate of pay varies based on factors including position, location, training, and experience. The base pay range is $12-15/hr, which may not be applicable to all locations.

Schedule

This is a part-time position requiring minimal weekday hours, with the option to join for weekends only.