Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow through various channels, ensuring a seamless experience.
• Resolve customer concerns and escalate issues as necessary.
• Promote alterations services and personalization options to enhance customer satisfaction.
• Maintain a clean and organized alterations room, adhering to high standards.
• Perform duties as assigned by store management, including inventory processing and cash wrap activities.

Requirements

• A high school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Basic computer skills, including familiarity with a POS (Point of Sale) system.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Physical stamina to stand, walk, and perform manual tasks.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Basic sewing and fitting skills.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early pay.
• Generous Team Member discount.
• Health insurance options.
• Discounts on various insurance plans.
• Legal benefits and pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.