Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome customers with enthusiasm over various channels
• Manage customer flow to ensure a seamless experience
• Resolve customer concerns and escalate issues as necessary
• Promote alterations services and personalize customer experiences
• Maintain a clean and organized alterations room
• Perform other duties as assigned by store management

Requirements

• High school diploma or equivalent
• 1-2 years prior retail experience in an apparel or specialty store environment
• Prior sewing experience is helpful
• Prior experience with computerized POS (Point of Sale) system

Qualifications

• Excellent communication and problem-solving skills
• Ability to lift up to 10 pounds
• Physical stamina for standing, walking, and reaching

Skills

• Customer service orientation
• Effective communication
• Inventory management
• Physical dexterity for sewing and fitting

Benefits

• Part-time benefits including a rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – get paid early!
• Generous Team Member discount after first pay period

Pay

Competitive hourly pay rates and team bonus.

Schedule

Minimal weekday hours required, join for weekends only.