Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome and service customers over the phone, in person, and through virtual chats with genuine enthusiasm and clear communication.
• Manage customer flow using systems to ensure a five-star customer experience.
• Resolve customer concerns and escalate issues as necessary, building long-term relationships to meet and exceed customer satisfaction.
• Promote alterations services and personalization options, maintaining a clean and organized alterations room.
• Process special orders, pick-ups, and adhere to first-quality standards for all merchandise.
• Support cash wrap behaviors and processes transactions accurately to ensure customer celebration.
• Collaborate with the Alterations Manager to address customer issues beyond one's capability.
• Perform other duties as assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is beneficial.

Qualifications

• Excellent phone and interpersonal skills.
• Ability to lift and move up to 10 pounds.
• Manual dexterity for sewing and fitting garments.
• Physical stamina to stand, walk, and perform tasks for extended periods.

Skills

• Customer service skills.
• Problem-solving abilities.
• Inventory management.
• Physical dexterity for handling garments.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, a team bonus, dayforce wallet, and early pay.
• Generous Team Member discount after the first pay period.
• Health insurance options like vision care supplement, critical illness, hospital indemnity, and accidental injury insurance.
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Minimal weekday hours required, join for weekends only.