Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to an exceptional customer service experience. This role involves managing customer flow, addressing concerns, promoting services, and maintaining a clean, organized environment.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear communication and problem-solving skills.
• Manage customer flow to ensure a smooth and efficient service experience.
• Resolve customer concerns with confidence and escalate issues as necessary.
• Promote alterations services and personalization options to customers.
• Maintain high standards of cleanliness and organization in the alterations area.
• Perform duties as assigned by the store manager.

Requirements

• High school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) system.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Strong organizational and time management skills.
• Physical stamina to perform manual tasks like lifting and moving merchandise.

Skills

• Customer service skills.
• Problem-solving abilities.
• Computer literacy, particularly with POS systems.
• Physical dexterity for sewing and fitting garments.

Benefits

• Comprehensive benefits package including health/dental/vision insurance, 401K program, paid vacation, sick days, and holidays.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after the first pay period.

Pay

Competitive hourly pay rates and team bonus.

Schedule

Full-time opportunity with flexible weekday hours, joining for weekends only.