Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear and concise communication to solve problems and meet customer needs.
• Manage customer flow to ensure a seamless shopping experience, adhering to service vows and operational checklists.
• Address customer concerns proactively and escalate issues as necessary, working collaboratively with leadership to resolve complex problems.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards for all merchandise.
• Perform cash wrap duties accurately, ensuring every customer feels valued and celebrated.
• Assist the Alterations Manager in addressing customer issues that cannot be resolved independently.
• Maintain a clean and organized alterations room, fulfilling duties assigned by store management.

Requirements

• A high school diploma or equivalent degree.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is advantageous.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Physical stamina to perform tasks requiring standing, walking, reaching, and lifting up to 10 pounds.

Skills

• Customer service skills.
• Effective problem-solving and conflict resolution.
• Basic computer literacy, including familiarity with POS systems.
• Physical dexterity for sewing and fitting garments.

Benefits

A comprehensive benefits package is available, including health/dental/vision insurance, a 401K program, paid vacation, sick days, holidays, and pet benefits. Additionally, there is a generous Team Member discount and the opportunity to get paid early through Dayforce Wallet.

Pay

The standard base pay range for this role is posted with a minimum and maximum rate. The starting rate of pay offered will vary based on factors including position offered, location, training, and experience, and internal equity.

Schedule

This is a full-time opportunity with flexible weekday hours, with the option to join for weekends only.