Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to delivering top-notch customer service. This role requires a friendly and enthusiastic demeanor, along with strong communication and problem-solving skills.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, ensuring clear and concise interactions.
• Manage customer flow using all necessary systems to provide a five-star customer experience.
• Meet service vows including preparing, welcoming, meeting needs, and being there for customers, adhering to all operational checklists.
• Proactively address customer concerns with confidence, escalating issues as necessary and partnering with leadership.
• Promote alterations services and personalization options, building long-term relationships to enhance customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Participate in cash wrap behaviors and ensure accurate transaction processing.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Maintain a clean and organized alterations room, performing assigned duties and tasks.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is beneficial.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask and prioritize tasks effectively.
• Physical stamina to stand, walk, and perform manual tasks like pressing and steaming garments.

Skills

• Customer service skills.
• Effective communication and interpersonal skills.
• Basic computer skills, including familiarity with POS systems.
• Manual dexterity for sewing and fitting garments.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early payment.
• Generous Team Member discount.
• Health insurance options (vision care supplement, critical illness, hospital indemnity, accidental injury).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Competitive hourly pay rates and team bonus structure.

Schedule

Part-time schedule with minimal weekday hours required, joining for weekends only.