Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department's success. Reporting to the Store Manager, the CSR is responsible for delivering exceptional customer service, managing customer flow, and promoting all alterations services.

Responsibilities

• Welcome customers with genuine enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and solve problems effectively.
• Manage customer flow using all systems to ensure a five-star customer experience.
• Meet all service vows including preparing, welcoming, meeting needs, and being there for customers.
• Proactively address customer concerns with confidence and escalate appropriately.
• Promote alterations services and personalize options.
• Maintain a clean and organized alterations room.
• Perform duties as assigned by store management.

Requirements

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system is beneficial.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize tasks.
• Strong organizational and time management skills.
• Physical stamina to perform non-selling responsibilities.

Skills

• Customer service skills.
• Computer literacy, especially with POS systems.
• Basic sewing and fitting knowledge.

Benefits

• Part-time benefits including a rewarding environment and competitive pay.
• Team bonus.
• Dayforce Wallet – get paid early!
• Generous Team Member discount after the first pay period.
• Health insurance options (Vision Care Supplemental Insurance, Critical Illness, Hospital Indemnity, Accidental Injury).
• 401K program.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Starting rate of pay varies based on factors including position offered, location, training, and experience.

Schedule

Part-time schedule available.