Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome and service customers with genuine enthusiasm, using clear communication and problem-solving skills.
• Manage customer flow to ensure a smooth and efficient service experience.
• Resolve customer concerns and escalate issues as necessary, working collaboratively with leadership.
• Promote alterations services and personalization options to enhance customer satisfaction.
• Maintain a clean and organized alterations area to provide a flawless shopping experience.
• Lift and move merchandise as needed, following quality control guidelines.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform cash wrap duties accurately to ensure customer satisfaction.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Follow store policies and procedures to maintain a professional and safe work environment.

Requirements

To succeed in this role, you should have:

• A high school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store setting.
• Basic computer skills, including familiarity with a POS (Point of Sale) system.
• Excellent interpersonal and communication skills.
• Ability to lift and move up to 10 pounds.
• Physical stamina to perform tasks requiring standing, walking, reaching, and bending.

Qualifications

While not mandatory, prior sewing experience is beneficial for this role.

Skills

• Customer service skills
• Problem-solving abilities
• Attention to detail
• Physical stamina and manual dexterity

Benefits

• Team Member discount
• $400 bonus for every referred hire
• Competitive hourly pay rates
• Team bonus
• Early pay
• Part-time benefits including health insurance, retirement plans, and more

Pay

Competitive hourly pay rates are offered based on experience and qualifications.

Schedule

This is a part-time position with minimal weekday hours required, joining for weekends only.