Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical tasks.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear communication and problem-solving skills.
• Manage customer flow to ensure a seamless shopping experience.
• Resolve customer concerns and escalate issues as necessary.
• Promote alterations services and personalize options for customers.
• Maintain a clean and organized alterations room.
• Perform duties as assigned by store management.

Requirements

• A high school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to lift up to 10 pounds.
• Physical stamina to stand, walk, and perform manual tasks.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Computer literacy, particularly with POS systems.

Benefits

• Part-time benefits including a rewarding environment and competitive pay.
• Team bonus.
• Generous Team Member discount.
• Health and wellness benefits.
• Discounts for various insurance products.
• Employee assistance programs.
• Disability accommodations available.

Pay

Starting rate of pay varies based on factors including position, location, training, and experience.

Schedule

Part-time schedule is flexible, with minimal weekday hours required, joining for weekends only.