Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department's success. Reporting to the Store Manager, this role involves providing top-notch customer service, managing customer flow, and promoting alterations services.

Responsibilities

• Welcome customers with enthusiasm and clear communication, addressing their needs and concerns.
• Manage customer appointments and ensure they are met with a positive experience.
• Press, steam, and spot clean garments to maintain high standards.
• Support inventory management by processing special orders and adhering to first-quality standards.
• Participate in cash wrap activities to ensure accurate transactions.
• Resolve customer issues and escalate complex problems to leadership.
• Maintain a clean and organized alterations area.

Requirements

• A high school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store setting.
• Prior sewing experience is beneficial.
• Experience with computerized POS (Point of Sale) systems is preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and problem-solving abilities.
• Physical stamina to stand, walk, and perform manual tasks.

Skills

• Customer service skills.
• Basic sewing and fitting knowledge.
• Computer proficiency, particularly with POS systems.

Benefits

• Team member discount.
• Competitive hourly pay rates.
• Team bonus.
• Early pay option.
• Health benefits including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance.

Pay

Starting rate of pay varies based on position, location, training, and experience.

Schedule

Part-time schedule available.