Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department's success. Reporting to the Store Manager, the CSR is responsible for delivering exceptional customer service, managing customer flow, and promoting all alteration services.

Responsibilities

• Welcome customers with enthusiasm over various channels.
• Communicate clearly and solve problems effectively.
• Manage customer expectations and ensure they receive a five-star experience.
• Address customer concerns confidently and escalate appropriately.
• Promote alterations and personalize services.
• Maintain a clean and organized alterations area.
• Perform duties as assigned by store management.

Requirements

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty stores.
• Prior sewing experience is helpful.
• Computerized POS (Point of Sale) system experience is preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks.
• Physical stamina for standing, walking, and reaching.
• Manual dexterity for sewing and fitting.

Skills

• Customer service skills.
• Problem-solving abilities.
• Attention to detail.
• Organizational skills.

Benefits

• Team member discount.
• Competitive pay and team bonus.
• Early pay.
• Health and wellness benefits.
• Discounts for identity theft protection, home and auto insurance, and legal services.
• Pet insurance.

Pay

Starting rate of pay varies based on factors including position offered, location, training, and experience.

Schedule

Part-time schedule available.