Alterations Customer Service Representative

About the role

The Alterations Customer Service Representative (CSR) plays a crucial part in the Alterations department, contributing to a superior customer service experience. This role requires a mix of customer interaction, inventory management, and physical labor.

Responsibilities

• Welcome and service customers over the phone, virtual chats, and in person, using clear communication and problem-solving skills.
• Manage customer flow to ensure a smooth and efficient service experience.
• Resolve customer concerns and escalate issues as necessary, working collaboratively with leadership.
• Promote alterations services and personalization options, building long-term relationships with customers.
• Support inventory management by processing special orders, pick-ups, and adhering to first-quality standards.
• Perform cash wrap duties with accuracy, ensuring every customer feels valued.
• Assist with addressing customer issues beyond one's capabilities, and maintain a clean and organized alterations area.

Requirements

• A high school diploma or equivalent degree.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Experience with computerized POS (Point of Sale) systems is advantageous.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks simultaneously and adapt to changing priorities.
• Physical stamina to stand, walk, and perform manual tasks like pressing and steaming garments.
• Attention to detail and ability to follow quality control guidelines.

Skills

• Customer service skills.
• Problem-solving abilities.
• Basic computer literacy, particularly with POS systems.
• Physical dexterity for handling garments and performing fitting duties.

Benefits

• Part-time benefits including a rewarding environment, competitive pay, and team bonuses.
• Dayforce Wallet for early payment options.
• Generous Team Member discount on products.
• Health insurance options including vision care, critical illness, hospital indemnity, and accidental injury insurance.
• Discounts for identity theft protection, home and auto insurance, and mobile legal benefits.
• Pet insurance coverage.

Pay

Competitive hourly pay rates and team bonuses are offered.

Schedule

Part-time schedule is required, with minimal weekday hours and the option to join for weekends only.