Alma SC - Service Technician

About the role

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Take in, diagnose and repair 2 and 4 cycle engines including the following brands; Briggs and Stratton, Kohler, Kawasaki, Powermore, and Husqvarna
• Take in, diagnose and repair carburetors and fuel injection systems
• Diagnose and repair outdoor power equipment such as air compressors, power washers and chainsaws
• Repair go carts, UTVs, and ATVs sold at Family Farm and Home
• Diagnose and repair the following brands of CVT and hydraulic transmissions; HydroGear, Tuff Torq
• Diagnose and repair hydraulics
• Ensure that the repair department is performing to the expectations of the Store Manager.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals, and priorities assigned by store management.
• Assist in the training and development of peers.
• Assist in loading customer purchases.
• Assist in assemblies of power equipment, BBQ grills, and other products as needed by management
• Uphold merchandising and store cleanliness standards.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Be aware of and respond to safety issues.
• Aid customers in locating merchandising in store, on Family Farm and Home supported internet, as well as processing special orders.
• Solicit customers to open a Family Farm and Home Loyalty card.
• Answer customers’ questions and provide information on procedures and policies.
• All other duties as assigned by store management or company official.

Requirements

• Minimum of 1 year experience with small engine repair and outdoor power equipment repair.
• Welding and 12 volt wiring skills.
• Sales and marketing experience with retail programs.
• Excellent verbal and written communication skills; ability to communicate clearly and effectively in all situations and to multitask.