Allocations & Intake Officer

Type: Full‑Time • Location: Western Suburbs of Melbourne, VIC • Reports to: Operations Manager

About Us

Momentum Community Connections exists to encourage participation, promote inclusiveness, and create community connections by providing a wide range of support services and programs to Victorians aged between the ages of 17 and 65 living with disability to lead an independent and happy life.

About The Position

The Disability Support Worker is responsible for delivering support services aimed at enhancing the living, social and recreational skills of people with a disability. Community inclusion, independence, decision making and personal choice should be promoted through these supports, with a focus on individual needs.

Key Responsibilities

• Provide advice regarding NDIS plans and develop service agreements against participants’ individual funding plans.
• Intake new referrals and participants
• Respond to enquiries regarding NDIS services related via telephone, email or online.
• Monitor PRODA daily for new plans and update participant records
• Manage participant services and support worker rosters efficiently to meet participant requirements.
• Ensure mandatory documents remain current

Requirements

Essential:

• Satisfactory Police Records Check
• Working with Children Check‑employment
• NDIS Worker Orientation Module Certificate: https://www.ndiscommission.gov.au/workers/support-for-workers/training-course

Highly Desired:

• Qualifications and/or experience in managing NDIS participants intake, engagement, and care planning processes.
• Cert III or IV Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.
• Previous experience in rostering, scheduling, and administration in a highly reactive environment