Alliance Operations Manager

Bilt

Bilt is the membership for where you live. It started as a way to reward people on their largest expense and has since grown into an ecosystem connecting members, property managers, and local merchants. Services include travel, dining, fitness, and everyday spending. Bilt runs lean and moves quickly, with every person contributing to what gets built.

What's the role?

As Alliance Operations Manager, you will lead and execute property management strategies across the Bilt Alliance network. Key responsibilities include:

• Leading the implementation and execution of new property onboarding processes
• Developing and maintaining comprehensive training programs for property management teams
• Managing and optimizing the training strategy for new property teams
• Maintaining regular communication with key stakeholders
• Leading monthly Q&A sessions with property portfolios
• Acting as an operational leader for site teams across Property Management Companies
• Traveling regularly to attend industry events, conferences, and conduct in-person partner visits

Qualifications

• 3-5 years of professional experience in property management, leasing, or multifamily marketing roles
• Strong understanding of property management systems and leasing operations
• Technical onboarding experience and experience with CRM systems + property management software
• Familiarity with Zendesk or similar customer service platforms
• Excellent project management skills with ability to handle multiple property onboarding processes simultaneously
• Superior communication and presentation skills, with experience in training and educational content development
• Data-driven approach to problem-solving with strong analytical capabilities
• Demonstrated ability to build and maintain strong relationships with property management teams
• Experience managing partnership accounts or client success roles
• Experience with loyalty programs or rewards platforms
• Background in multifamily marketing or resident retention programs
• Knowledge of property management systems (Yardi, RealPage, etc.)
• Previous experience in a training or education role within real estate

Benefits

• Competitive salary with a meaningful stake in the company via equity and performance bonus program
• Health insurance for you and your loved ones from day one
• 401(k) plan with a match
• Commuter FSAs
• Unlimited PTO
• Exclusive Employee-only Bilt Points
• Team Events