Alliance Drugstore - Customer Service Rep - Part time
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID etc.
We need to extract responsibilities list: The responsibilities are many bullet-like statements. We'll put them under
Responsibilities
with - each.
We need to include the "Job Summary" as prose maybe under Responsibilities? The job summary is a paragraph: "As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service." Could be a
before list.
Then Qualifications: includes Age Requirement: 18+. Knowledge/Skills/Abilities: list of required skills (Strong customer service skills - Required, Communication and interpersonal skills - Required, Reading and writing skills - Required, Planning and organizing skills - Required). Education: HS Diploma or GED (or equivalent) - Required. Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire. Physical Demands & Working Conditions: includes many sub-sections per department (Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Healthy Living). Also includes definitions of Constantly/Frequently/Occasionally and note about safe lifting.
We need to preserve all substantive info. So we need to include those details.
We can structure Qualifications section with subheadings? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid using other headings like ? It says use for section headings (list). Likely only those headings allowed. So we should not create additional headings beyond those. But we need to present the subcategories like Age Requirement, Knowledge/Skills/Abilities, etc. We could embed them as
or
within the Qualifications section.
Thus Qualifications section will contain paragraphs and lists.
We need to avoid filler like "commensurate with experience". Not present.
We need to remove boilerplate like EEO etc. Not present.
We need to remove duplicated lines. There's some duplication: "Organizes, cleans, and prepares back area for the night crew and incoming trucks" appears multiple times under different departments. We need to preserve all substantive information; but if it's duplicated exactly, we might keep only one? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate identical lines across the posting.
Let's list responsibilities lines:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
- Knowledge of beauty and cosmetic aids (under Beauty)
- Prepares tags and signs as needed (Drugstore/General Merchandise)
- Organizes, cleans, and prepares back area for the night crew and incoming trucks (Grocery) (duplicate)
- Prepares tags and signs as needed (Grocery) (duplicate)
- Passion for outdoors (Texas Backyard)
- Ability to complete Green Thumb training (H-E-B internal training) (Texas Backyard)
- Knowledge in the audio / video field (Entertainment)
- Knowledge of specialty products, movies, music, electronics, and video games (Entertainment)
Also there is a line: "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." This is boilerplate-ish but maybe considered generic; but it's substantive? It's a disclaimer. Might be considered boilerplate? Not sure. The instruction says remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This paragraph is not exactly those but could be considered generic boilerplate. However it's part of responsibilities description. I'd keep it as prose maybe.
Now Qualifications:
Age Requirement: 18+
Knowledge/Skills/Abilities:
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
Work Experience: (not explicitly listed? It says "Work Experience:" then blank? Actually after Knowledge/Skills/Abilities there is "Work Experience:" then nothing? The text: "Work Experience:" then line break then "Education:" So maybe no content. We'll skip if empty.
Education: HS Diploma or GED (or equivalent) - Required
Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
Physical Demands & Working Conditions: includes multiple department-specific bullet lists.
We need to preserve all those details.
We also have definitions: "While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day"
And note: "It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager."
And: "The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
And "Last revised: 6/1/2019" (metadata, maybe drop as minor metadata). Could be placed in a short or drop. Probably drop as minor metadata.
Now we need to deduplicate duplicated lines within Physical Demands & Working Conditions. There are many repeated phrases across departments. For example "Constantly* reach at waist, pivot, grasp" appears in Beauty, Drugstore/General Merchandise, Grocery. Slight variations. We need to see if they are exactly identical lines. Let's extract each department's list:
Beauty:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
- Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
- Occasionally be exposed to cold, loud noise, and wet conditions
- Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore / General Merchandise:
- Constantly* reach at waist, pivot, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
- Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
- Occasionally be exposed to cold, loud noise, and wet conditions
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
Grocery:
- Constantly* reach at waist, pivot, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
- Frequently be exposed to cold conditions
- Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
- Occasionally be exposed to loud noise, and wet conditions
- Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**
Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Frequently be exposed to ambient temperatures
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
Healthy Living:
- Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch
- Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
- Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
- Occasionally be exposed to cold, loud noise, and wet conditions
- Must be able to lift 50 lbs, and manage in excess of 50 lbs**
We need to deduplicate identical lines. None of these are exactly identical across departments because the bullet details differ (some have extra items like ulnar/radial deviation, etc). However some lines like "Constantly* reach at waist, grasp" appears in Beauty and Texas Backyard (both same). Also "Constantly* reach at waist, pivot, grasp" appears in Drugstore/General Merchandise and Grocery (same). So we have duplicates across sections. According to instruction, remove duplicated lines. So we should keep only one instance of each duplicated line, but we need to preserve the info that it's required for those departments? Might lose specificity. However instruction says remove duplicated lines (presumably exact duplicates). We'll deduplicate exact duplicates.
Thus we will list each unique line once under Physical Demands & Working Conditions, but we might lose department association. However maybe we can keep them under subheadings? But we cannot add extra headings beyond allowed? Could we use
with bold? Not specified. Safer to keep them as is but remove exact duplicates. Let's identify duplicates:
- "Constantly* reach at waist, grasp" appears in Beauty and Texas Backyard. Keep one.
- "Constantly* reach at waist, pivot, grasp" appears in Drugstore/General Merchandise and Grocery. Keep one.
- "Frequently stand, walk" appears only in Texas Backyard? Actually Beauty has "Frequently stand, walk,
for prose. We must not repeat job title as heading. No Job ID etc. We need to extract responsibilities list: The responsibilities are many bullet-like statements. We'll put them under
Responsibilities
with- each.
We need to include the "Job Summary" as prose maybe under Responsibilities? The job summary is a paragraph: "As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service." Could be a
before list. Then Qualifications: includes Age Requirement: 18+. Knowledge/Skills/Abilities: list of required skills (Strong customer service skills - Required, Communication and interpersonal skills - Required, Reading and writing skills - Required, Planning and organizing skills - Required). Education: HS Diploma or GED (or equivalent) - Required. Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire. Physical Demands & Working Conditions: includes many sub-sections per department (Beauty, Drugstore/General Merchandise, Grocery, Texas Backyard, Healthy Living). Also includes definitions of Constantly/Frequently/Occasionally and note about safe lifting. We need to preserve all substantive info. So we need to include those details. We can structure Qualifications section with subheadings? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid using other headings like
? It says use
for section headings (list). Likely only those headings allowed. So we should not create additional headings beyond those. But we need to present the subcategories like Age Requirement, Knowledge/Skills/Abilities, etc. We could embed them as
or
- within the Qualifications section.
Thus Qualifications section will contain paragraphs and lists.
We need to avoid filler like "commensurate with experience". Not present.
We need to remove boilerplate like EEO etc. Not present.
We need to remove duplicated lines. There's some duplication: "Organizes, cleans, and prepares back area for the night crew and incoming trucks" appears multiple times under different departments. We need to preserve all substantive information; but if it's duplicated exactly, we might keep only one? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate identical lines across the posting.
Let's list responsibilities lines:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs the duties of Customer Service Assistant as needed
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department sales
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating procedures
- Knowledge of beauty and cosmetic aids (under Beauty)
- Prepares tags and signs as needed (Drugstore/General Merchandise)
- Organizes, cleans, and prepares back area for the night crew and incoming trucks (Grocery) (duplicate)
- Prepares tags and signs as needed (Grocery) (duplicate)
- Passion for outdoors (Texas Backyard)
- Ability to complete Green Thumb training (H-E-B internal training) (Texas Backyard)
- Knowledge in the audio / video field (Entertainment)
- Knowledge of specialty products, movies, music, electronics, and video games (Entertainment)
Also there is a line: "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." This is boilerplate-ish but maybe considered generic; but it's substantive? It's a disclaimer. Might be considered boilerplate? Not sure. The instruction says remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This paragraph is not exactly those but could be considered generic boilerplate. However it's part of responsibilities description. I'd keep it as prose maybe.
Now Qualifications:
Age Requirement: 18+
Knowledge/Skills/Abilities:
- Strong customer service skills - Required
- Communication and interpersonal skills - Required
- Reading and writing skills - Required
- Planning and organizing skills - Required
Work Experience: (not explicitly listed? It says "Work Experience:" then blank? Actually after Knowledge/Skills/Abilities there is "Work Experience:" then nothing? The text: "Work Experience:" then line break then "Education:" So maybe no content. We'll skip if empty.
Education: HS Diploma or GED (or equivalent) - Required
Licenses/Certifications: Completion of Company Orientation and Safety Training upon hire
Physical Demands & Working Conditions: includes multiple department-specific bullet lists.
We need to preserve all those details.
We also have definitions: "While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day"
And note: "It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager."
And: "The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
And "Last revised: 6/1/2019" (metadata, maybe drop as minor metadata). Could be placed in a short
or drop. Probably drop as minor metadata. Now we need to deduplicate duplicated lines within Physical Demands & Working Conditions. There are many repeated phrases across departments. For example "Constantly* reach at waist, pivot, grasp" appears in Beauty, Drugstore/General Merchandise, Grocery. Slight variations. We need to see if they are exactly identical lines. Let's extract each department's list: Beauty: - Constantly* reach at waist, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements - Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms - Occasionally be exposed to cold, loud noise, and wet conditions - Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs** Drugstore / General Merchandise: - Constantly* reach at waist, pivot, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist - Occasionally be exposed to cold, loud noise, and wet conditions - Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs** Grocery: - Constantly* reach at waist, pivot, grasp - Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists - Frequently be exposed to cold conditions - Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist - Occasionally be exposed to loud noise, and wet conditions - Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs** Texas Backyard: - Constantly* reach at waist, grasp - Frequently stand, walk - Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements - Occasionally be exposed to wet conditions and loud noise - Frequently be exposed to ambient temperatures - Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs** Healthy Living: - Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch - Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion - Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements - Occasionally be exposed to cold, loud noise, and wet conditions - Must be able to lift 50 lbs, and manage in excess of 50 lbs** We need to deduplicate identical lines. None of these are exactly identical across departments because the bullet details differ (some have extra items like ulnar/radial deviation, etc). However some lines like "Constantly* reach at waist, grasp" appears in Beauty and Texas Backyard (both same). Also "Constantly* reach at waist, pivot, grasp" appears in Drugstore/General Merchandise and Grocery (same). So we have duplicates across sections. According to instruction, remove duplicated lines. So we should keep only one instance of each duplicated line, but we need to preserve the info that it's required for those departments? Might lose specificity. However instruction says remove duplicated lines (presumably exact duplicates). We'll deduplicate exact duplicates. Thus we will list each unique line once under Physical Demands & Working Conditions, but we might lose department association. However maybe we can keep them under subheadings? But we cannot add extra headings beyond allowed? Could we use
with bold? Not specified. Safer to keep them as is but remove exact duplicates. Let's identify duplicates: - "Constantly* reach at waist, grasp" appears in Beauty and Texas Backyard. Keep one. - "Constantly* reach at waist, pivot, grasp" appears in Drugstore/General Merchandise and Grocery. Keep one. - "Frequently stand, walk" appears only in Texas Backyard? Actually Beauty has "Frequently stand, walk,