Alliance Director

About the role

Alliance Directors are responsible for oversight of all aspects of service lines provided to a multi-site client of CBRE. This role is critical in building and maintaining the client relationship, serving as the primary liaison between CBRE and the client across a diverse real estate portfolio. The Alliance Director participates in expanding and managing the growth of the account while acting as a trusted advisor, providing creative and innovative strategies to complex account objectives. The Alliance Director will be a strategic, commercially minded, and operationally disciplined professional who takes pride in seeing operations run consistently, efficiently, and in compliance with applicable business and regulatory requirements.

This role requires regular on-site engagement with the client and periodic travel throughout the portfolio to support various facility types and locations.

Responsibilities

• Acts as the single point of contact for overall account operations, ensuring contract compliance across all service lines, geographies, and facility types.
• Responsible for meeting key performance indicators and service delivery standards.
• Responsible for overall account performance and operational excellence.
• Brings forward innovation and improvement initiatives to increase operational efficiency, workflow automation, employee engagement, and client satisfaction.
• Builds strong relationships with senior business leaders through timely, relevant, and decision-quality communication.
• Aligns cross-functional CBRE teams to meet client needs, including technology, legal, procurement, finance, and operational subject matter experts.
• Oversees applicable service lines based on contract structure, including facilities maintenance, workplace services, vendor management, compliance programs, and project-related activities.
• Provides day-to-day leadership to account-based resources and drives operational consistency across the portfolio.
• Leads and develops a dedicated account team while fostering collaboration across functional disciplines.
• Coordinates performance reviews with the client based on agreed KPIs and SLAs.
• Optimizes current procedures while developing effective operating procedures for the account.
• Supports budget planning, forecasting, and operational goal setting.
• Presents recommendations and reporting to the client, ensuring accuracy and alignment with agreed expectations.
• Leads