Alliance Director

About the Role

As the Alliance Director, you will serve as the executive leader for a strategic integrated facilities management engagement supporting a large-scale utility and energy organization operating across the Northeast United States. This role will have responsibility for a diverse portfolio of approximately 5 million square feet spanning nearly 200 locations across multiple states. Leading a team of approximately 40-50 professionals, you will oversee the overall delivery, performance, and growth of facilities services, including hard services, maintenance operations, vendor management, financial performance, and client relationship management. You will work closely with executive stakeholders to develop and execute strategies that drive operational excellence, enhance service delivery, and support the client's long-term business objectives. This is a highly visible leadership opportunity requiring a strong facilities management background, experience leading complex integrated services accounts, and the ability to build trust with senior client partners. The role is based in the Hartford, Connecticut area and requires an on-site presence five days per week.

Responsibilities

• Provide formal supervision to employees, including monitoring training and development, conducting performance evaluations, and coaching.
• Oversee recruiting, hiring, and onboarding of new employees.
• Coordinate and manage the team's daily activities, including establishing work schedules, assigning tasks, and cross-training staff.
• Set and track staff and department deadlines; mentor and coach as needed.
• Implement business strategies to achieve profitable relationships and identify new revenue opportunities.
• Build and maintain effective long-term client relationships and ensure a high level of satisfaction.
• Formulate, negotiate, and execute contracts utilizing internal expert resources.
• Prepare and submit short and long-range plans and strategies to clients using available marketing programs to reach nominated targets.
• Direct new business efforts with current accounts; source new business opportunities and engage the field accordingly.
• Conduct regular status and strategy meetings with the client's management to understand needs.
• Evaluate industry and business trends; review and identify performance across the strategic account.
• Review data for potential impact on new business and operations and respond with business changes.
• Achieve revenue targets by increasing spend per account.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Persuade managers and other colleagues to take action while being guided by the organization's functional business plans.
• Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging appropriate resources.
• Significantly improve and change existing methods, processes, and standards within the job discipline.

Requirements

• Bachelor's Degree preferred with 15-20 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Industrial industry experience is required; critical environments experience is strongly preferred.
• Experience leading an integrated services account with Facilities Management, Project Management, and Asset and Transactions Management is strongly preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead an integrated team of approximately 50 FTEs.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments' results within a function.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Expert organizational skills and an advanced inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Schedule

This role requires an on-site presence five days per week and is based in the Hartford, Connecticut area.