Alliance Bakery - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh products daily, ensuring compliance with all department and food safety/sanitation standards.

Responsibilities

• Customer Service:
  • Takes orders from customers by telephone or in person
  • Answers customer questions and assists with product selections
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build sales
• Food Service / Production:
  • Prepares, packages, and merchandises fresh products
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas (e.g., basic set-up and clean-up processes)
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates and maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
• Department-Specific Responsibilities:
  • Bakery:
    • Records production and shrink for planning
    • Assists in technical areas (e.g., baking, frying, decorating)
  • Deli:
    • Manages service counter customers
    • Uses ordering systems and Fresh Production Planner
    • Performs inventory management (MSI, PAW)
    • Ensures catering orders are ready for pickup
    • Maintains and sanitizes Deli slicers
  • Prepared Foods:
    • Serves and packages products per customer request
    • Educates customers on preparation/reheating instructions
    • Prepackages condiments for prepared food items
    • Cuts, slices, dices, and chops food for chefs

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Computer systems and equipment knowledge (e.g., PC, scales, label machine)
  • Strong customer service, communication, and interpersonal skills
  • Reading, writing, planning, and organizing skills
  • Ability to work in a fast-paced environment
• Work Experience: Required
• Education: HS Diploma, GED, or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training (upon hire)

Physical Demands & Working Conditions

Functions in a fast-paced retail environment, performing detailed tasks. Physical demands vary by department:

• Bakery:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, reach at shoulder, bend
  • Occasionally: Sit, reach overhead/knee/floor, stoop, squat, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements, shoulder abduction
  • Lift 50 lbs, manage >70 lbs
• Deli:
  • Constantly: Reach at waist, grasp
  • Frequently: Stand, walk, stoop
  • Occasionally: Reach overhead/shoulder/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull, pinch, fine motor movements
  • Lift 55 lbs, manage >65 lbs

Exposure to wet, cold, hot conditions, and loud noise. Reasonable accommodations may be made for individuals with disabilities.

Last revised: 8/1/2021