All Programs - Energy Advisor I

About the Role

This position is primarily responsible for providing our services directly to homeowners, landlords, building owners, and other utility customers. You will provide expert advice and coordination for our programs while recommending specific modifications to electric and/or gas systems. You will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time.

Responsibilities

• Direct installation of energy-saving products as directed by program management
• Adhere to the safety requirements of the organization and the utility client
• Promote the energy efficiency program to customers, trade allies, and program stakeholders within your assigned territory
• Understand and implement the company’s Sales Process, including:
  • Make outbound calls to existing customers to meet assigned energy-saving targets
  • Initiate new business with new customers through business-to-business efforts
  • Manage field time effectively with customer, Trade Ally, and program stakeholder visits
  • Develop and deliver presentations to create awareness about the program
• Respond to customer inquiries and concerns by phone, electronically, or in person to move projects toward completion
• Work with utility customers to provide energy efficiency and support the business activities of its customers
• Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager; provide follow-up as required
• Discuss technical elements of energy-consuming equipment (e.g., lighting, HVAC, hot water systems, building and pipe insulation, and air sealing)
• Enter data into spreadsheets and databases to determine energy savings and manage current projects, which may include collaborating with Energy Engineers as required
• Maintain professional appearance and behavior appropriate for a representative of our organization and the utility
• Build quick rapport with customers; initiate conversations with customers on-site and virtually regarding energy usage at the facility
• Work in a team atmosphere and collaborate on continuous improvement of operations
• Assist Program Manager in the training of new team members
• Lead presentations promoting energy efficiency programs for targeted groups
• Assist customers through the rebate application process
• All other duties as assigned

Requirements

• Bachelor’s degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered. Equivalent work experience may be substituted.
• 1–2 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience
• Previous energy efficiency and/or energy modeling experience (preferred)
• Previous customer service, sales, or marketing experience

Skills

• Self-motivated, organized, and able to prioritize workload
• Flexible to handle a wide variety of tasks and work at a fast pace
• Ability to adapt to a changing program environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong data entry skills for tracking systems/databases
• Effective verbal and written communication with customers, clients, and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

Willingness to travel less than 50%

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 40 pounds
• Noise level is typically moderate
• Exposure to fumes and/or airborne particles and risk of potential shock

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.