Alignment Technician

About the role

A Big O Alignment Technician performs the required mechanical duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

Responsibilities

• Perform brake, front end, and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures
• Maintain the orderly flow of customer service assignment to ensure productivity
• Ensure that Big O’s Extra Care Services are extended to all customers
• Properly diagnose and repair customers’ vehicles, performing quality control of all shop functions
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
• Assist in organizing, documenting, and processing adjustments and core credits
• Work with store management to ensure the successful accomplishment of budgeted service-related quotas
• Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing
• Utilize the company outside purchase program to ensure maximum profitability
• Ensure the consistent execution of the vehicle inspection program
• Promptly and efficiently perform alignments, inspections, and other duties to support store achievement of established service, sales, and productivity goals
• Assist management in the orientation, training, and coaching of new personnel
• While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.

Requirements

• 18 years of age or older
• Minimum of one year of experience as a lube/tire/service technician
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery