Aliana Texas Backyard - Customer Service Rep - Part time

About the Role

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while delivering superior customer service. This role involves stocking, rotating products, maintaining department standards, and ensuring a positive shopping experience for customers.

Responsibilities

• Stock and rotate items as needed to maintain product freshness and availability.
• Assist with inventory control, including loading, unloading, and moving product.
• Organize, clean, and prepare the back area for the night crew and incoming trucks.
• Organize merchandise on pallets to ensure the department is presentable to the public.
• Maintain the integrity of shelf tags and signage; create or prepare signage as needed.
• Uphold standards in shrink, safety, inventory control, and sanitation.
• Inspect shipments for out-of-date or damaged products to ensure quality.
• Build, stock, maintain, and dismantle store displays.
• Provide superior customer service by answering questions and assisting with product selection.
• Help customers locate store merchandise.
• Merchandise products effectively and use suggestive selling techniques to meet customer needs and build department sales.
• Clean and sanitize sales floors, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.

Department-Specific Responsibilities

• Beauty: Requires knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise: Prepare tags and signs as needed.
• Grocery: Organize, clean, and prepare the back area for the night crew and incoming trucks; prepare tags and signs as needed.
• Texas Backyard: Passion for the outdoors; ability to complete Green Thumb training (H-E-B internal training).
• Entertainment: Knowledge in the audio/video field, including specialty products, movies, music, electronics, and video games.

Requirements

• 18 years or older.
• High School Diploma or GED (or equivalent) required.
• Completion of Company Orientation and Safety Training upon hire.

Skills

• Strong customer service skills (required).
• Effective communication and interpersonal skills (required).
• Reading and writing skills (required).
• Planning and organizing skills (required).

Physical Demands & Working Conditions

This role functions in a fast-paced, retail environment with detailed and precise tasks. You will work closely with customers and perform the following physical activities based on your department:

General Physical Demands (All Departments)

• Frequently stand, walk, and reach at waist level.
• Constantly grasp, pivot, and perform fine motor movements.
• Occasionally sit, reach overhead or at floor level, bend, squat, crouch, kneel, climb stairs or ladders, and twist.
• Occasionally exposed to cold, loud noise, and wet conditions.

Department-Specific Physical Demands

• Beauty:
  • Constantly reach at waist and grasp.
  • Frequently reach at shoulder or knee, stoop, and pinch.
  • Demonstrate the ability to lift 30 lbs and manage in excess of 30 lbs.
• Drugstore / General Merchandise:
  • Constantly reach at waist, pivot, and grasp.
  • Frequently push/pull with arms, perform fine motor movements, and use ulnar/radial deviation or wrist extension/flexion.
  • Demonstrate the ability to lift 55 lbs and manage in excess of 65 lbs.
• Grocery:
  • Constantly reach at waist, pivot, and grasp.
  • Frequently exposed to cold conditions.
  • Frequently push/pull with arms, perform fine motor movements, and use ulnar/radial deviation or wrist extension/flexion.
  • Demonstrate the ability to lift 65 lbs and manage in excess of 135 lbs.
• Texas Backyard:
  • Constantly reach at waist and grasp.
  • Frequently stand and walk.
  • Frequently exposed to ambient temperatures.
  • Demonstrate the ability to lift 65 lbs and manage in excess of 65 lbs.
• Healthy Living:
  • Constantly stand, reach at shoulder or waist, pivot, grasp, and pinch.
  • Frequently walk, reach overhead, at knee, or at floor, stoop, squat, crouch, and kneel.
  • Must be able to lift 50 lbs and manage in excess of 50 lbs.

Frequency Definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5 - 5.5 hours per 8-hour day; Occasionally = 0 - 2.5 hours per 8-hour day.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down into manageable components or ask for assistance.