Alarm Monitoring Representative

Major Responsibilities

• Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
• Paying attention to detail while documenting alarm handling procedures within the alarm screens.
• Completing alarm processing in accordance with departmental procedures.
• Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
• Receiving inbound calls related to alarm call back inquires.
• Monitoring & responding to alarm signals sent by life-safety system and services and updating customer accounts.
• Providing technical support and troubleshooting devices across Everon systems.
• Helping customers understand the Everon noble purpose and providing customer lifestyle solutions.

Qualifications

• A high school diploma or equivalent required.
• Some college credits; degree preferred.
• A minimum of one (1) year of customer service experience required.
• Technical aptitude, problem solving skills.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.