Alarm Monitoring Dispatcher - Night Shift (9PM-5:30AM)

Overview

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will handle live audio communication with individuals at monitored sites, using two-way systems to prevent security breaches, manage incidents such as trespassing, and de-escalate potential threats. Your ability to think quickly and communicate with authority will be key to resolving incidents in real time.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing all areas for potential security vulnerabilities, criminal, and/or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing, and upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and requesting emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation with the system of record (automation system).
• Monitor, verify, and respond to alarm signals, placing outgoing telephone calls to verify alarm signals.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals via telephone of an alarm or event according to customer-specific instructions.
• Provide critical life safety support by ensuring clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support such as arming, disarming, and assisting in resetting alarms/signals.
• Manage live audio interactions in response to alarm events or customer requests, utilizing two-way audio systems to communicate directly with individuals at monitored sites.
• Use two-way audio to intervene during real-time incidents, projecting authority and maintaining clear communication.
• Handle situations such as loitering, trespassing, or other security violations, often requiring de-escalation or rapid decision-making.
• Document all interactions and ensure proper follow-up to ensure the resolution of incidents.
• Generate detailed reports on alarm responses and life safety interventions.
• Interface offered learning courses may be necessary when pursuing further certification(s).

Qualifications

• A high school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high-pressure situations, demonstrating professionalism while working through urgent or critical situations.

What's in it for you?

• Shift Hours: Based on availability and labor demands
• Flexible Schedule: We offer 8–10 hour shifts which provides more flexible options on the number of days worked per week
• Full benefits on Day 1 of employment to support you from the start
• 3 weeks paid vacation time and 10 days paid sick time
• Capped employee referral bonuses
• Customer-focused, energetic, and engaging work culture working as one team
• Training is provided!
• Starting Pay Rate: $22.00 Per Hour (not including shift differential)
• Location: On-site in office
• Shift Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm. +$1.00 per hour for hours worked between 9:01pm and 6:00am. +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).
• Monthly Performance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $1,000.00 bonus awards each month.
• Monthly Attendance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for a Monthly Attendance Bonus Award in the amount of $250.00 per month, based on attendance eligibility criteria, for up to $3,000.00 per year.

Start Dates Available

• Day 1 Orientation Class on August 17th, 2026
• Day 1 Orientation Class on August 31st, 2026

Work Environment

• iSOC Coordinators work in a state-of-the-art security monitoring operations center, equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software.
• Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies.

Company Information

• Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.