Aisles Online Shopper

About the role

Responsible for selecting “the best of the best” products for our online shoppers and accurately selecting groceries ordered online by customers.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Accurately selects groceries ordered online by customers.
• Selects highest quality produce, meat, and other fresh products.
• Selects, scans, and bags items from all temperature zones.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties

• Tenders customer orders through POS and charge the customer’s credit card.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
• Ensures products maintain proper temperature through the entire process.
• Cart to and place in holding area for pick-up.
• Lift, carry, and load groceries into customer vehicle.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Performs other job-related duties and special projects as required.

Requirements

• High school diploma or equivalent preferred.
• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Good verbal and written communication skills.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to identify problems, develop and execute solutions.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Ability to work independently and complete daily workload with limited supervision.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

• The duties of this position are mostly performed in a retail store setting.
• This position may be exposed to dust, noise, and temperature extremes.
• There are possible hazards from moving equipment and possible electrical shock.
• There is constant pressure to meet deadlines and handle multiple projects in a day.
• This is a fast-paced work environment.

Equipment Used

• Pallet jack
• Box cutter
• Cash registers
• Trash compactor
• Fork lift
• Calculator
• Telephone
• Intercom
• Cardboard compactor
• Copier
• Fax (within wage and hour guidelines)

Contacts

Has daily contact with store personnel, customers, and the general public.

Employment is contingent upon the successful completion of a pre-employment drug screen.