Aisles Online Shopper

Department: Aisles Online | FLSA: Hourly | Revision Date: 07/2026

About the role

At Hy-Vee, our online customers trust us to shop for them just as carefully as they would shop for themselves. As an Aisles Online Shopper, you'll be responsible for accurately selecting the best quality groceries across all departments — from fresh produce and meat to pantry staples — ensuring every order is fulfilled with care and precision. Your attention to detail and commitment to quality directly impact how customers experience Hy-Vee online. This role suits someone who enjoys staying active, takes pride in doing a job right, and thrives working independently in a fast-paced environment.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

• Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience
• Ability to select the highest quality products with a strong eye for freshness and accuracy across all departments
• Clear, professional communication with customers and store personnel in a friendly, approachable manner
• Strong organization and ability to manage multiple tasks efficiently in a fast-paced, deadline-driven environment
• Problem-solving skills, including making product substitutions on the fly
• Ability to work independently and complete daily workloads with limited supervision

Reporting relationships

Accountable and reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Online Shopping Department Manager.

Education and experience

High school diploma or equivalent preferred.

Physical requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working environment

This is a fast-moving role with constant pressure to meet deadlines and manage multiple tasks throughout your shift. You'll work primarily in a retail store setting and may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Pay

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.

Benefits

For information on company benefits, visit Benefits | Hy-Vee.

Schedule

Daytime shifts.