Airside General Manager

About the role

The MA Airside General Manager is responsible for implementing and adhering to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, and Federal regulations and all station operations, service delivery. The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills.

Responsibilities

• Full responsibility for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station
• Implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, and Federal regulations
• Leadership and collaboration with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodic inspections and audits, operational training programs, planning, operational processes, and service delivery
• Leading by example and providing immediate and direct feedback to Employees and colleagues
• Ensuring a system for the effective delivery of safety-related briefings and the cascade of safety-related bulletins, alerts, and information
• Development of station-level budgets
• Ensuring proper staffing, planning, and scheduling are in place
• Ensuring processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments
• Accountability for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station
• Regular interaction with customers to promote the station and measure customer satisfaction
• Development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP)
• Assignment of a Safety, Security, & Compliance Manager/Officer to oversee the implementation of the Menzies Aviation Safety Management System (SMS) and Health & Safety manual (H&S) policies at the base
• Appointment of a Principle Manager for all matters relating to Security at the station per the MA Security Manual (SeMS)
• Assignment of a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM)
• Assignment of a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS)
• Assistance in the investigation of accidents, injuries, and near misses and cooperation in the preparation of material and evidence for use in hearings, lawsuits, and insurance investigations
• Evaluation of root causes and recommendation of corrective action; and ensuring corrective actions are implemented and sustained
• Administration of the Workers’ Compensation Program (Reed Group in CAN), including timely reporting, Employee follow-up, and aggressive Return-to-Work promotion
• Leadership and motivation of hard-working teams to deliver excellent quality and productivity
• Motivation and direction of Managers to achieve agreed targets
• Reviewing leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.)
• Conducting routine (weekly) Staff Meetings
• Completion of the Manager’s Self-Certifications and other Workplace Inspections (as required)
• Performance Appraisals of direct reports and provision of constructive feedback for career planning, professional growth, and opportunities for improvement
• Establishment of Reward and Recognition programs promoting Safe Behaviors, Procedural Compliance, and Extraordinary Performance
• Ensuring firm, fair, and consistent accountability for compliance with MA work rules and policies

Qualifications

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience
• Previous airport leadership experience required
• Excellent leadership and people management skills
• Experience in business development, sales and commercial negotiation & pricing
• Wides ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in an into plane fueling or ground equipment fueling environment
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels
• Independence, decisiveness and the ability to work accurately and independent of immediate support
• Able to influence, engage and motivate at all levels
• Flexible, determined to succeed and self-motivated
• All applicants must hold requisite employment authority to work in the US
• Must be at least 18 years of age
• Must pass pre-employment drug screen
• Possess and maintain current valid US driver’s license
• Able to proficiently read, write and speak English
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Available and flexible to work variable shifts including nights, weekends, and holidays

Skills and Abilities

• Proficiency in desktop computing applications including (but not limited to) Microsoft suite of products including MS-Word, MS-Excel, MS-PowerPoint, Office 365
• Ability to learn quickly
• Understanding and carrying out oral and written instructions and requesting clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

Salary $105,000
Advancement Opportunities
Health, Dental, Vision, 401K
Life and Short-Term Disability Insurance
Paid Vacation
Paid Training
Uniform Provided

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements

• While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
• Other tasks include digging and shoveling, such as snow removal around equipment and office.
• The employee may also engage in debris removal which involves lifting, bending and stooping.
• The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.