Airside Experience Specialist - TYS

About the role

As an Airside Experience Specialist you are the face of a private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role blends exceptional hospitality with hands‑on operational support to ensure guests feel cared for from wheels down to wheels up, all within a fast‑paced, luxury‑driven environment.

Responsibilities

• Operate ground service equipment safely and efficiently.
• Perform aircraft ground services, including marshaling, fueling assistance, and baggage handling.
• Provide personalized, professional hospitality to guests and crew members throughout their time at the terminal.
• Maintain a service‑first mindset, anticipating and responding to guest needs.
• Support operational tasks that keep the terminal running smoothly.

Requirements

• Flexibility to work nights, weekends, and holidays as needed.
• Ability to thrive in outdoor environments around active aircraft.
• Comfort working in varying weather conditions.

Skills

• Exceptional hospitality and guest‑service skills.
• Professionalism and strong communication with guests and crew.
• Proficiency in operating ground service equipment.
• Service‑first mindset with attention to detail.

Schedule

Shift work that includes nights, weekends, and holidays, with the ability to adapt to the dynamic demands of an active runway environment.