Airside Experience Specialist

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Achieve operational tasks through efficient and accurate communication using various methods.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met.
• Perform services such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately address safety concerns.
• Operate and drive ground service equipment like fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while maintaining a positive and helpful attitude.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicles to transport guests, luggage, and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Manage fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager.
• Follow emergency response procedures during critical events.
• Comply with all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

Qualifications

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Valid state driver’s license. In some locations, a commercial driver’s license (CDL) is required as dictated by local regulations and business needs.
• Exercise good judgment and follow directions/directives from supervisor/management.
• Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

About the Role

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands-on operational support to ensure our guests feel cared for, from wheels down to wheels up. You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast-paced, luxury-driven environment – and you're excited by the energy of the runway – this is the role for you.