Airside Experience Associate - ORF - PT

About the role

As an Airside Experience Associate, you play a hands-on role in delivering safe, efficient, and guest-focused service within the private aviation environment. Your support helps keep day-to-day operations running smoothly, while also contributing to an exceptional ground experience for guests and crews alike. You’ll be responsible for the careful handling of baggage, cargo, and freight, as well as monitoring secure airport access points—all with a mindset of service, precision, and safety. Whether you’re managing ramp activity or assisting with aircraft support, your presence contributes directly to a positive and seamless guest journey.

Responsibilities

• Load and unload baggage, freight, and cargo; transfer packages between planes or other modes of transportation.
• Operate and drive ground service equipment such as tugs, trucks, conveyors, and other freight handling equipment.
• Conduct identification checks for flight crews, passengers, visitors, and vendors entering the terminal and/or the Airport Operations Area (AOA) in accordance with the Company’s security procedures.
• Monitor facilities including street side, parking lots, terminal, hangars, and AOA.
• Assist Airside Experience Specialists to ensure guests receive an exceptional experience.
• Provide services including connecting ground power units, supplying potable water, wing walking, chocking, and positioning stairs/jetway to aircraft.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues; report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Maintain safe, clean, and secure ramps and operations.
• Create accurate records pertaining to time worked and activities and services performed.

Qualifications

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.

Additional Knowledge and Skills

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Ability to anticipate and act on guest needs; prioritize requests and responsibilities while exhibiting strong multi-tasking in a fast-paced environment. Must maintain professionalism and confidentiality.
• Language Skills: Ability to read and comprehend safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Ability to write simple correspondence.
• Critical Thinking / Reasoning Ability: Ability to carry out simple one- or two-step instructions and deal with standardized situations with only occasional or no variables.
• Interpersonal Skills: Ability to get along and work well with others; excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer, learn necessary company software, and timely complete Signature’s computer-based training programs.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Benefits

• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks