Airside Experience Associate

About the role

As an Airside Experience Associate, you play a hands-on role in delivering safe, efficient, and guest-focused service within the private aviation environment. Your support helps keep day-to-day operations running smoothly, while also contributing to an exceptional ground experience for guests and crews alike. This role requires flexibility to work different shifts, including nights, holidays, and weekends, with the ability to operate in both indoor and outdoor conditions near active aircraft and ground equipment and in varying weather conditions.

Responsibilities

• Load and unload baggage, freight, and cargo and properly transfer packages between planes or other modes of transportation.
• Operate and drive ground service equipment such as tugs, trucks, conveyors, and other freight handling equipment.
• Conduct identification checks for flight crews, passengers, visitors, and vendors entering the terminal and/or the Airport Operations Area (AOA) in accordance with the Company’s security procedures.
• Monitor facilities to include street side, parking lots, terminal, hangars, and AOA.
• Assist Airside Experience Specialists to ensure guests receive an exceptional experience, including connecting ground power units, providing potable water services, wing walking, chocking, and positioning stairs/jetway to aircraft.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Maintain safe, clean, and secure ramps and operations.
• Create accurate records pertaining to time worked and activities and services performed.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Legally authorized to work in the jurisdiction of employment.
• Valid state driver’s license.
• Ability to exercise good judgment and follow directions/directives from supervisor/management.

Skills

• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Ability to anticipate and act on guest needs, prioritize guest requests, and handle job responsibilities in a fast-paced environment while maintaining professionalism and confidentiality.
• Language Skills: Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals in English. Ability to write simple correspondence.
• Critical Thinking / Reasoning Ability: Ability to carry out simple one or two-step instructions and deal with standardized situations with only occasional or no variables.
• Interpersonal Skills: Ability to get along and work well with others, with excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Computer Skills: Ability to use a computer, learn necessary company software, and timely complete Signature’s computer-based training programs.

About Us

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, starting with taking care of our team.

Benefits

• 401(k)
• Critical Illness, Hospital Indemnity, and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks