Airport Service Agent (SAV)

About the role

CLEAR Service Agents work at the airport to assist customers with products & services provided by CLEAR. Our agents are there to support customers in the airport who are using any products provided by CLEAR. They are a friendly face and provide exceptional customer service to all passengers at the airport.

Responsibilities

• Support customers in the airport who are using any products provided by CLEAR
• Greet and engage with travelers and help answer any questions
• Absorb and guide passengers as needed with all questions and concerns
• Comply with all security and safety guidelines, policies and procedures at all times
• Use CLEAR technology and help troubleshoot any technical issues as they arise

Requirements

• Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
• Positive and energetic attitude
• Open availability and flexibility is a must – ability to work a variety of shifts
• Previous customer service experience a must
• Standing for up to 8 hours per day

Qualifications

• Must be 18 years of age or older

Skills

• Customer obsession
• Fast-paced, high-volume, hospitality-driven atmosphere
• Positive and energetic attitude
• Flexibility and open availability
• Ability to work long shifts

Benefits

• Free CLEAR membership for you + family/friends discounts
• 11 company-paid holidays (paid 1.5x if worked)
• 401(k) Retirement Plan, including a company match*

Pay

Not specified

Schedule

Not specified