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Jobs · Information Technology · California

Airport Security ID Technician (9234) - SFO - (A00033)

City and County of San Francisco · San Francisco, CA · 1 wk ago
Information Technology$76k–$93k/yrFull-time

About the role

Under general supervision, the Airport Security ID Technician performs a wide variety of specialized tasks in support of federally regulated aviation security operations and programs. Serves as the primary point of contact for employers and employees acquiring SFO ID badges and keys; processes airport badge and security key requests including new issues, renewals and return of inactive ID badges and security keys; collects fees and fines; ensures compliance with Airport Security Program (ASP), local and federal regulations and Transportation Security Administration (TSA) directives; and performs related duties as required.

Responsibilities

  • Verify proper identification of an applicant to ensure identity is authentic.
  • Respond to telephone and email requests and in-person customer inquiries in a timely manner.
  • Use a variety of office equipment as required.
  • Verify security background check clearances per TSA Security Directives.
  • Scan documents into Airport Identity Management System (AIDMS) for airport badges.
  • Utilize access control systems to enroll applicants' biometrics for access dual authentication.
  • Review and process SFO badge applications for compliance with Transportation Security Administration (TSA) 1542 regulations.
  • Validate data entry of applicants' information made by the signatories in AIDMS Badging System and/or fingerprinting database.
  • Verify security training information.
  • Process new, renewal, terminated, lost, and damaged badges and security keys efficiently and correctly into the Airport Identity Management System (AIDMS) as directed by the 49 CFR Part 1542 regulations.
  • Perform fingerprint duties on all airport employees, tenants, vendors, and/or students applying for an airport ID badge.
  • Transmit data to Designated Aviation Channeling (DAC) Services on all airport ID badge applicants.
  • Receive and process payments of fees, and fines such as fingerprinting fees, Airport ID badge fees, vehicle permit fees, and citation fines by using appropriate equipment and/or software.
  • Maintain Airport Identity Management System (AIDMS) database.
  • Notify employees on Criminal History (CHRC) and Security Threat Assessment (STA).
  • Troubleshoot access control errors for airport badge holders.
  • Verify and follow up on CHRC fingerprint results.
  • Maintain and prepare reports on daily fingerprint statistical data.
  • Perform annual Transportation Security Administration mandated audits.
  • Proctor and monitor daily scheduled Computer Based Training (CBT) class sessions.
  • Assist in setting up new companies in the security database.
  • Assist in administering the Security Key Control Program.
  • Provide customer service and effective working relationships in person, by telephone, and/or email regarding information pertaining to Security Access Office operations to a diverse population of customers and staff.
  • Resolve complex customer complaints and issues related to airport badges, access, and payments in a timely manner.
  • Perform other functions outlined in the 9234 Airport Security ID Technician.

Qualifications

Education: High school diploma or equivalent (GED or High School Proficiency Examination).

Experience: Two (2) years of progressively responsible clerical experience working in a high volume public contact office environment.

Experience Substitution: A recognized clerical training program of 240 hours or the equivalent of 15 semester units in graded clerical college units may substitute for up to 6 months of experience. One-year full-time employment is equivalent to 2,000 hours (based on a 40-hour work week). Overtime hours above 40 per week are not included in the calculation.

Desirable qualifications

  • Excellent oral and written communication skills.
  • Excellent data entry skills and attention to detail.
  • Excellent customer service skills.
  • One (1) year of experience in a security licensing or credentialing office.
  • Three (3) years of clerical experience working in a high-volume public contact office environment.
  • Working knowledge of CFR Part 1542.
  • Working knowledge of TSA and FAA rules and regulations.

Pay

Salary Range: $76,414 to $92,742 annually

Schedule

Application Opening: 08/31/2026. Application Deadline: Apply immediately. Application filing will be open at least through Tuesday, 09/08/26 at 5:00 PM (Pacific Time) and will close any time thereafter.

This response is AI-generated, for reference only.

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