Airport Operations Supervisor - Custodial

About the Role

The Airport Operations Supervisor – Custodial position provides leadership, training, and direction to personnel engaged in custodial functions in the terminals at Bush Intercontinental Airport. This role aims to establish a team of engaged, well-trained, and empowered members who exceed guest expectations in cleanliness and service, striving for a 5-star SkyTrax rating.

Responsibilities

• Plans, organizes, and directs daily custodial operations, including cleaning restrooms, offices, public areas, windows, wall surfaces, and maintaining floors and carpets, as well as trash removal.
• Organizes and issues work assignments and materials to meet workload demands.
• Inspects and monitors work crews to ensure compliance with schedules and specifications.
• Tracks work orders, materials, and hours in the INFOR system.
• Responds to and corrects maintenance requests from customer feedback devices, tenants, and communications centers.
• Assists with airport emergencies and incidents.
• Verifies stock levels of materials and spare parts and prepares requisitions.
• Assists with personnel actions, including hiring, promotions, counseling, disciplinary actions, and performance evaluations.
• Conducts and assists with investigations regarding employee misconduct.
• Trains employees on equipment and procedures.
• Assists in preparing and monitoring budget expenditures.

Working Conditions

The position involves occasional stooping, bending, and very light lifting (up to 20 pounds). Minor discomforts may arise from exposure to less-than-optimal temperatures and air conditions, as well as occasional exposure to office chemicals and extensive use of a video display terminal.

Requirements

• Educational Requirements: Specialized training (at least 18 months beyond high school) in principles, procedures, practices, or techniques applicable to the position.
• Experience Requirements: Two years of experience in operations and/or maintenance of a large facility, with some supervisory experience preferred. Supervisory experience may substitute for education on a year-for-year basis.
• License Requirements: None.

Preferences

• Customer service experience.
• Experience managing a diverse workforce.
• Strong business acumen and analytical skills.
• Passion for leadership and developing people.
• Experience in airport operations and assisting passengers.
• Effective communication skills and ability to maintain cooperative relationships.
• Multilingual or bilingual skills are a plus.
• Preference for eligible veteran applicants.

Additional Information

This is a safety impact position subject to random drug testing. Pay Grade 21. Factors determining salary include candidate qualifications and pay rates of other employees in this classification.

Shift work, including rotation, weekends, and holidays, subject to change.

Candidates must obtain all required security badge access, including Custom Border Patrol access, within 6 months of hire.