Airport Operations Crew PT

About the role

The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.

Responsibilities

• Verify Customers’ personal identification
• Tag, lift, and handle Customer luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Communicate with our Customers to keep them constantly informed
• Offer ancillary products to our customers such as “even more speed” and “even more space”
• Cook up various duties with coworkers and other departments to ensure proper handling of Customers
• Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor
• Operate airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
• Absorb and assist Customers with special needs, e.g. Customers who need assistance in boarding
• Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
• Perform other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• At least eighteen (18) years old
• One (1) year of customer service or sales experience
• Strong interpersonal and listening skills
• Complete fluency in written and spoken English
• Successfully complete a customer service assessment
• Able to adhere to JetBlue Uniform Policy Manual Standards
• Able to use handheld radios and microphones to communicate with operations and make all terminal announcements
• Able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Experience performing under pressure and within fixed time constraints
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship
• Must pass a ten (10) year background check and pre-employment drug test

Qualifications

• Two (2) years of customer service, volunteer experience or sales experience
• Knowledge of customer service principles and practices
• Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)
• Previous airline experience
• Bilingual skills

Skills

• Regular attendance and punctuality
• Able to work flexible hours including holidays/weekends/and overnight shifts
• Able to make occasional trips to other locations for training or temporary assignment
• Able to maintain a professional appearance
• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Adhere to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position
• Equipment: Computer and other office equipment, Public Address System, Jet bridge and/or air stairs (Customer enplaning/deplaning equipment), Handheld radios, Free-standing computer kiosks used to identify and process Customer reservations, Light Emitting Diode (LED) screens and signs

Benefits

Work Environment: Airport environment, Subject to weather and elevated noise levels within airports, Ability to stand for an extended period of time, Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days

Physical Effort

• Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.

Compensation

The base pay range for this position is starting at $18.15 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.