Airport Network Support Administrator II – Video Surveillance Systems
About the role
The Airport Network Support Administrator II – Video Surveillance Systems provides technical support and system administration for complex, networked video surveillance systems at the Airport. This role installs, configures, maintains, troubleshoots, and optimizes cameras, recording and storage servers, workstations, switches, and related network infrastructure while partnering with technical teams, vendors, and end users. The ideal candidate has experience with large enterprise CCTV/video surveillance systems and networked video management systems, along with knowledge of IP networks, VLANs, PoE, routing, Windows environments, and remote diagnostic tools. OEM video management certification, experience with structured cabling and low-voltage testing equipment, and strong communication, documentation, customer service, and problem-solving skills are highly desirable.
Responsibilities
- Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.
- Coordinates with the Network System Engineer Team regarding technology needs and solutions for City departments (particularly at off-site buildings).
- Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users. This includes the evaluation and installation of necessary software components needed to maintain a secure operating environment for the network users and departments.
- May serve as a primary contact for hardware and/or software vendors through which vendor provided service and support will be coordinated.
- Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.
- Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation