Airport IT Field Support Technician

About the role

This is a full-time position located at an airport, providing field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).

Responsibilities

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
• Act as the customer Single Point of Contact (SPOC) and coordinate the scheduling of onsite interventions with customers, internal resolver groups, and the Service Desk.
• Maintain the highest level of customer service.
• Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA.
• Carry out local repairs of faulty equipment and services to the highest standards and coordinate resolution with the appropriate resolver group.

Requirements

• Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN/WAN equipment.
• Must have dealt directly with external customers delivering to SLAs.
• Must be familiar with hardware install and repairs.
• Flexibility to adapt to changing needs of customers and contracts supported.
• Maintain a calm and professional demeanor at all times.
• Familiarity with safety procedures and anti-static precautions.
• Professional appearance, attitude, and ethical behavior required.
• Must be able to pass a stringent background investigation and fingerprint check (employment is dependent upon passing these checks).

Pay

$22.00 - $23.00 hourly