Airport Ground Transportation Technician

About the role

Assist customers with permits, support program compliance, and manage administrative and financial tasks.

Responsibilities

• Provide customer service by assisting applicants, permit holders, and the public, in person, by phone and via email.
• Provide guidance on the Airport Ground Transportation permit process and the use of the Ground Transportation Management system (GTMS).
• Enforce Ground Transportation Program procedures to prevent unauthorized permits, conduct field observations to ensure compliance with passenger pick-up and drop-off regulations and service standards, and respond to and support investigations related to non-compliant activities.
• Maintain accurate financial and administrative records by posting, adjusting, and reconciling transactions, including deposits, expenditures, allocations, fees and fines.
• Review and process permit applications in GTMS to ensure completeness and compliance with federal, state and local regulations, as well as Airport rules and regulations.
• Prepare and maintain reports, records and supporting documentation related to program operations, compliance activities, and investigations using applicable software.
• Calculate, collect, and track applicable fees and penalties, such as trip fees, administrative fines, late fees and permit-related charges, ensuring accuracy and compliance with established procedures.
• Perform other functions outlined in the job 9236 Airport Ground Transportation Technician classification.

Requirements

• Education: High school diploma or equivalent; AND
• Experience: Two (2) years of progressively responsible clerical experience working in a high-volume office environment, including at least one (1) year of experience in permit processing.
• Experience must have included preparing and maintaining a wide variety of documents and reports, public contact, checking and reviewing documents for completeness, data entry and performing mathematical computations.
• Working as a salesclerk or restaurant help does not qualify.
• Desirable Qualifications:
  • Two (2) or more years of experience in accounting, bookkeeping, or financial recordkeeping, including posting transactions, reconciliation, and fee/penalty calculations.
  • Two (2) or more years of high-volume customer service experience (e.g., call center or customer-facing office) assisting diverse customers in person, by phone, and email, and explaining complex procedures and regulations.
  • Two (2) or more years of experience in Microsoft Office applications, including Word, Excel, and Outlook, using spreadsheets to track data, calculate fees, and maintain financial or program records.
  • One (1) or more years of experience in transportation permitting or regulatory compliance (e.g., DMV or CPUC), including application review and support for compliance or field investigations.