Airport Agent - Customer Service & Ramp (Part-Time) (MFR)

Key responsibilities

• Greeting passengers and providing a seamless check-in and ticketing experience
• Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
• Processing passenger information accurately and ensuring flights are sent out on time
• Listening to passengers and resolving their issues according to company policies and procedures in case of flight interruptions
• Working in the Baggage Service Office to track baggage and answer passenger questions
• Comfortable working with computers, mobile devices, and new technologies
• Maintaining physical abilities to stand and walk for an eight-hour shift, as well as lift and handle baggage
• Maintaining composure while managing customer challenges
• Reading and interpreting checked baggage tags, cargo labels, and preparing/cleaning the aircraft for the next flight
• Communicating with co-workers or flight crew using radio electronic devices
• Ensuring compliance with United and Federal Aviation Administration (FAA) regulations and policies
• Lifting baggage, boxes, or cargo weighing up to 70 lbs. throughout the shift
• Driving ground equipment such as tugs, belt loaders, and bag carts to help with loading/unloading operations
• Ascending/descending jet-way stairs while carrying baggage
• Bending/stooping and crawling to move and stack/unstack cargo in aircraft
• Pushing/pulling loaded and empty carts during loading/unloading operations
• Cleaning the interior of the aircraft and servicing aircraft lavatories
• Working outdoors in all temperatures and weather conditions

Qualifications and Minimum Requirements

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position, including fingerprint clearance, local airport badging, and background check
• Successfully complete the pre-employment process, which may include but not be limited to: drug screen, hearing and vision check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational needs
• Comfortable working with computers, mobile devices, and new technologies
• Able to use radio electronic devices to communicate with co-workers or flight crew
• Able to read, write, fluently speak, and understand the English language
• Able to carry, bend, lift, and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)

What we provide

• Competitive benefits
• Competitive wages
• Earned Paid Time Off
• Discounted travel for you and your immediate family
• Career advancement opportunities

United Ground Express is an equal opportunity employer

Pay

$15.55 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location

In person