Airline Technical Field Service Rep (Dallas, TX)

About the role

As an Airline Technical Field Service Rep here at Honeywell Aerospace, you will primarily serve in providing technical assistance support and expertise to a major airline based in Tulsa and/or Dallas. In addition, assist our global aerospace customers in the maintenance and troubleshooting of Air Transport and Regional aircraft, specifically focusing on mechanical and electrical systems and components.

Responsibilities

• Being single point of contact/customer focal for Honeywell mechanical product and/or system technical issues.
• Provide direct troubleshooting assistance to an airline customer – Tulsa/Dallas and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary.
• Routing and escalation of technical and business issues within the support organization.
• Analyze technical issues and determine corrective action plan.
• Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services.
• Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft.
• Utilize Accelerator and tools to streamline work processes.
• Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
• Attend daily customer meetings.
• Ensure positive Honeywell image.
• Interact effectively under established MOS.
• Report imminent AOG and significant issues affecting dispatch or by customer request to ATS.
• Develop a teaming relationship with members of the operator maintenance staff and OEM.
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required.
• Build relationships with customers with daily visits to the airline shops (Tulsa) and regularly scheduled calls and face-to-face visits/meetings with airline engineering (Dallas).
• Support ATS (Hub) on network responding to CASES from customers.

Qualifications

• Minimum 5-10 years’ customer-facing support experience and/or products.
• Aircraft systems knowledge and troubleshooting experience.
• Experience supporting mechanical and avionics systems.
• Airframe and Powerplant (A&P) license desired.
• High School Diploma or GED.
• Valid Driver’s License and driving record acceptable to Honeywell.
• Previous experience troubleshooting APU models such as 131-9A/9B, 331-500 models, aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
• Previous experience troubleshooting various Honeywell Avionics equipment, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc.
• Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment.
• Strong time management skills with the ability to manage conflicting priorities.
• Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
• Strong interpersonal skills with ability to work independently, as well as part of a team.
• Prioritizes meeting customer commitments and resolving customer concerns in a timely manner.
• Establishes credibility and maintains strong customer relationships.
• Communicates effectively and confidently with various levels (senior leadership to shop floor technicians).
• Sets goals and actively seeks out and looks for growth opportunities and works with sales personnel in next steps.
• Remains professional under stress-induced and time pressured situations.
• Adapts to change and demonstrates strong analytical skills.
• Drives resolution of issues and develops and continuously improves processes.