Airline Dispatch Supervisor

At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. We are seeking a motivated, organized leader to join our team as an Airline Dispatch Supervisor in the Flight Operations Department.

About the role

This position reports to the Senior Manager, Flight Operations. The primary responsibility is to monitor assigned flights, communicate modifications made to the flight schedule and plans, and implement irregular operations as necessary.

Responsibilities

• Continually monitor the assigned flights, looking for late running flights, aircraft out of service, status and assignment of crew members and any other problems preventing on-time flight service
• Communicate modifications made to the flight schedule and/or tail number reassignments with the appropriate departments
• Ensure aircraft requiring scheduled maintenance are routed into the appropriate maintenance base
• Supervise the quality of the dispatch release, flight following and operational control processes
• Ensure the Sabre/Bornemann software information is complete, accurate and complies with all company and CFR requirements
• Oversee communication between dispatchers, crew schedulers, maintenance controllers and management
• Plan/implement irregular operations as necessary
• Hold, re-route or cancel flights based on either safety and/or economic reasons depending on inputs provided by the dispatcher and/or crew scheduler
• Notify and respond to management/senior management questions on a real-time basis regarding operational problems, such as accidents, major incidents and/or newsworthy events
• Resolve disputes between personnel and/or between departments on any given shift
• Act as the central problem solver or trouble-shooter in response to telephone calls from crewmembers, stations, or maintenance personnel by providing advice or direction on problem resolution
• Manage all security threats that occur on the day of operation
• Periodically audit a sample of dispatch releases during every shift
• Ensure information transferred from the Sabre/Bornemann system is passed correctly to the airline reservation system
• Coordinate with the crew scheduling supervisor/crew schedulers to verify times, delays and cancellation messages are processed correctly
• Maintain a daily log of significant events in order to assist in reporting, follow-up, and relief briefing

Requirements