Airline Baggage Service Office Agent

Responsibilities

• Work in the BSO office at the airport to assist customers with delayed, damaged, or pilfered baggage.
• Process delayed, damaged, and pilfered baggage claims in a timely manner according to company policy.
• Ensure all baggage file information is complete and accurate in the computerized baggage tracking system.
• Amend existing files with baggage status in a timely manner according to company policy.
• Close baggage claim files that have been resolved in a timely manner according to company policy.
• Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office, in accordance with prescribed timelines.
• Arrange baggage delivery with baggage service delivery providers.
• Assist customers with damaged and pilfered bags, lost and found, and assistive devices.
• Process baggage refunds and interim expenses.
• Implement policies and procedures for Priority Parcel Service packages.
• Log and manage Lost & Found/Left on Board items.
• Perform additional related duties as deemed operationally necessary by baggage service supplier or airline.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States.
• Must be able to clear a background and drug screen.
• Must be able to lift up to 70 lbs consistently throughout the shift.
• Experience in customer service preferred.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers.
• Complete all required training including airport compliance.
• Able to obtain an airport badge.
• Able to lift and move up to 75 pounds regularly.
• Able to move in a relatively quick manner.

Additional Requirements

• Available to work weekends and holidays.

Appearance Guidelines

• Present a professional business-like image at all times.
• For all male employees, a fully grown in, well-maintained mustache, beard, or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well-maintained approved uniforms must be worn on shift.

Salary Range

$15.00/hr

Benefits

• Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.