Airframe Customer Project Manager

About the role

As The Customer Project Manager, you'll be responsible for the overall success of the assigned project(s) to ensure positive Customer Experience, quality, schedules and budgets are achieved by personal ownership and coordinating with all the departments supporting the project.

Responsibilities

• Acts as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives and milestones
• Manages approximately 4-6 aircraft clients/projects at one time
• Establishes detailed operational objectives and action plans to meet project performance goals
• Develops control systems and reports that accurately measure progress such as project schedules with milestones, project budgets, certifications, material ordering processes, labor targets and Contract Change Orders (CCO)
• Identifies potential problems in sufficient time and ensures corrective action to be taken
• Ensures company's contract commitments are met
• Implements project work breakdown structure and coordinates technical activities of project
• Makes decisions, carries out actions and directs others in matters related to the duties and goals of Program Management in coordination with appropriate Department Leader
• Works across all departments to ensure that functional objectives are proactively met for production, procurement, quality control, logistics, and administrative functions
• Obtains customer approvals for work scope changes and overtime
• Provides customer status updates per agreed frequency, and anticipates and fulfills customer needs to ensure a positive Customer Experience and win their continued business
• Provides alternative solutions to customer, including contractual changes
• Provides justification for deviations from the project plan and provide recovery strategy
• Generates sales by providing information to customers regarding company capabilities, special programs and special pricing incentives
• Prepares quotations for customers that are added to the work scope after aircraft induction
• Affords assistance in managing warranty claims and special programs
• Reviews invoices for accuracy in terms of labor, materials, cost, sell, contract compliance special programs, warranty and discounts
• Utilizes ERP system and coordinates with billing team as needed
• Resolves discrepancies and disputes
• Investigates and resolves customer concerns and billing disputes relative to previous visits with the team and respective department managers in an expeditious manner
• Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies
• Performs other duties as required

Requirements

• Strong planning, organizational, analytical, decision making and problem-solving skills while demonstrating situational awareness
• Team leadership skills; ability to lead individuals in a matrix environment (without direct reporting responsibility)
• Culturally competent working in a diverse environment with a demonstrated sensitivity to other cultural norms and practices
• Strong verbal and written communication skills as well as presentation skills
• Experience building strong working relations with customers, including negotiation and conflict resolution skills
• Self-motivated with the ability to motivate others
• Proficiency with various technologies such as Excel, MS Project, PowerPoint, ERP systems and CRM software such as Salesforce.com
• Able to travel to customer locations to establish and/or maintain a good working relationship

Preferred Characteristics

• Federal Aviation Administration Certification (i.e.; A&P, Pilot, Repairman) preferred
• Previous Aviation or MRO (Maintenance, Repair, and Overhaul) experience, to include airframe maintenance, avionics modifications, etc.
• Technical knowledge and experience with Gulfstream and/or Bombardier Global aircraft
• Demonstrated business and financial acumen relevant to aviation, billing, and financial results

Pay and Benefits

Pay will depend on experience. Pay range: $95K - $117K
Benefits That Make Life Better At StandardAero
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities

About Us

Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity

It is StandardAero’s policy to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including transgender status, sexual orientation, and pregnancy) sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind.