Air Systems Service Manager - Smyrna, TN

Mission & Key Responsibilities

As our Service Manager, your mission is to drive operational excellence, ensure customer satisfaction, and lead a high-performing service team.

• Lead day-to-day air systems service operations, including scheduling, dispatch, and technician coordination
• Oversee preventive maintenance programs, emergency service calls, and job prioritization
• Manage warranty administration, service documentation, and manufacturer compliance requirements
• Serve as the primary point of contact for customer service inquiries and escalations, resolving issues promptly and professionally
• Lead, coach, and develop service technicians and administrative staff, ensuring accountability, safety, and performance standards
• Ensure all service work meets industry standards, safety regulations, and company expectations
• Maintain accurate records including work orders, invoicing, reporting, and service history
• Communicate directly with customers regarding system performance, repairs, and maintenance recommendations
• Collaborate cross-functionally with operations, sales, and parts teams to ensure seamless service delivery
• Support process improvement initiatives and assist with technician training and development

Qualifications

• Proven experience in a service management or supervisory role within a service-based industry
• Hands-on experience with HVAC systems, air systems, or mechanical service operations
• Strong knowledge of airflow systems, compressors, controls, air handlers, and ventilation principles
• Demonstrated ability to manage customer and employee conflict with professionalism and efficiency
• Excellent leadership, communication, and organizational skills
• Ability to prioritize and manage multiple service requests in a fast-paced environment
• Experience with service scheduling, dispatch systems, and work order management software preferred
• Commitment to workplace safety, compliance, and company standards