Air Space Lead Supervisor

Essential Functions

• Provide both general and technical training and guidance to team members who are accountable for the implementation and maintenance of program services for large government networks and systems.
• Provide onsite training and support and ensure team members are following and implementing proper program and company policies, procedures, and protocols.
• Ensure team resources are allocated effectively and efficiently to support program operational needs.
• Aid in objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
• Proactively obtain customer feedback and provide support and guidance to team to ensure timely and quality customer services, and serve as an escalation point-of-contact for unresolved problems from the Help Desk or NOCC.
• Install, repair, configure, test, and complete preventative maintenance of personal computers, network equipment, and/or telecommunications equipment, and maintain records on repairs, downtime, changes, and updates.
• Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
• Travel (up to 100% at a time) to remote sites or outside assigned regions to assist with additional program or customer requests.
• Lift items up to 32lbs and use ladders and step stools to reach heights of approximately 10ft (3.04m).
• Ability to Obtain Public Trust Security Clearance and may be asked to obtain and maintain active DOD Secret Clearance.

Qualifications

• Bachelor’s Degree with a minimum of 4 years prior relevant experience. In lieu of a degree, minimum of 8 years of prior related experience.

Preferred Additional Skills

• 4+ years of experience working with fiber, Multiplexes, Network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, Voice and Data applications
• 4+ years of experience with cable connectors and replacement including RJ-11, RJ-45, DB-25, V.35, RS-449
• 4+ years of experience with power testing, AD and DC including 3 Phase AC
• 4+ years of experience with the operation of the 24VDC & 48 VDC power supplies
• 4+ years of experience with network and circuit testing with T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards
• 4+ years of experience with Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope or other T1/DS3 Test sets
• 4+ years of experience with Microsoft or UNIX operating systems and the components of the MS Office Suite.
• CCNA, CCNP, A+, MCP or MCDST, Dell Certified on desktop and laptop
• Experience with service dispatch centers
• Experience with interfacing with the customer