Air Reservations Specialist
This role operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE, with a distinct focus on air reservations as a specialized function in travel planning and service.
About the role
The Air Reservations Specialist maintains air reservations expertise while coordinating with suppliers, ensuring every checkpoint leaves a visible source, owner, status, and next action. Work is evaluated through air-focused, reservations-focused, and specialized execution within the context of Philippine travel/DMC operations.
Responsibilities
- Maintain air reservations with supplier coordination, ensuring traceability of confirmed facts, pending dependencies, and exceptions.
- Reconcile Shroff Travel role documentation with status tracking for air reservations.
- Coordinate reservation systems with deadline management.
- Review documentation and generate reports for air reservations.
- Enforce quality control and workflow management to surface repeated errors before they cause downstream rework.
- Apply Shroff Travel Workflow Context and Travel Planning confidently in air reservations tasks.
- Maintain data accuracy without losing track of evidence or deadlines.
- Document process compliance and issue escalation decisions to ensure reasoning remains clear.
- Exercise judgment in follow-up, especially when air reservations depend on external confirmations rather than assumptions.
Requirements
The role-specific handoff test requires source verification, supplier coordination, and issue escalation for air-focused, reservations-focused execution. If these signals are not current, the work remains open.
Pay
Base salary: $42,000–$65,000 per year.
Schedule
Full-time, 100% remote within the United States.